Music on Hold (MoH) files play when a caller is on hold.
To add to these, create a folder to house the music files, and give the folder a name and description. Files in a folder can be selected for play either alphabetically or randomly.
Once the folder is created, music files can be uploaded. The same restrictions apply to Music on Hold files as voice recordings. It is important to note that copyright laws and royalties must be considered when selecting music.
It is possible to have multiple folders with different files for different purposes. For instance, individual queues can have different music. Music on Hold does not have to be music only and can include advertisements or announcements.