Analytics
Where do I find Inbound Queue Abandoned Statistics - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu. 4. Click on the Queue Analytics Sub-menu. 5. Select the ...
Where do I find Outbound Queue Abandoned Statistics - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu. 4. Click on the Queue Analytics Sub-menu. 5. Select the ...
Can Analytics be adjusted to correct errors on Dispositioning?
We can not prove data integrity when data can be adjusted or changed once logged.
TMS Feature - Campaign Analytics
Campaign Analytics provides an in-depth view of the performance of each campaign. The main page offers an overview with filters that can be used to display dates and campaigns in their progress phases. The campaigns are shown in their dialer ...
TMS Feature - Automated Reporting
Automated reporting is a Manager login specific function. Most of the reports found under this section correlate to the exports found on the corresponding pages within the TMS. There are currently two categories of the report available: Call Centre ...
TMS Feature - Inbound Analytics
The purpose of inbound analytics is to provide statistics around inbound calls, including hunt lists and IVRs. These statistics help measure external behaviour, particularly with interactions with Huntlists and IVRs; for example, measuring how often ...
TMS Feature - Queue Analytics
The main Queue analytics page allows an administrator to see an overview of the performance of the available queues. The queues are grouped by type, which indicates the focus of call statistics for that queue, i.e. inbound or outbound. This page ...
TMS Feature - Agent Analytics
Analytics pages give the administrators insights into various facets of call behaviour, allowing an in-depth understanding of call patterns. Agent Analytics For a fuller understanding of the difference between Agents and Participants, please refer to ...
How to Add SFTP Details for Automated Reports - Step by Step Instructions
Note: Automated Reporting can only be done on a manager’s account. 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics ...
What are the SFTP Details?
SFTP is used to load or download files between a local and remote computer. The remote computer can be found in another building, city or country. SFTP file transfers can be performed between a client (controlled by a user) and a server. They can ...
How to Create an Automated Report - Step by Step Instructions
Note: Automated Reporting can only be done on a manager’s account. 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics ...
How to View Campaign Analytics - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu item. 4. Click on the Campaign Analytics sub-menu item. 5. Add ...
How to View Inbound Analytics - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu item. 4. Click on the Inbound Analytics sub-menu item. 5. Add ...
How to Use the Queue Analytics to Trace Inbound/Outbound Calls - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu. 4. Click on the Queue Analytics Sub-menu. 5. Select the queue ...
How to View Individual Queue Analytics - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu item. 4. Click on the Queue Analytics sub-menu item. 5. Add ...
How to View ALL Queue Analytics - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu item. 4. Click on the Queue Analytics sub-menu item. 5. Add ...
How to View Individual Agents Analytics - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu item. 4. Click on the Agent Analytics sub-menu item. 5. Add ...
How to View All Agent Analytics - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu item. 4. Click on the Agent Analytics sub-menu item. 5. Add ...