Where do I find Inbound Queue Abandoned Statistics - Step by Step Instructions

1. Go to the TMS URL: https://tms.euphoria.co.za/ 

2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 

3. Click on the Analytics menu.

4. Click on the Queue Analytics Sub-menu.

5. Select the correct Inbound queue.

​

5.1. If there are too many queues in the overview, filters can be used to search for them. Select the Options button to open filters. 

6. The Queue Abandonments can be seen in the queue report. 

7. Any numerical amount that highlights blue can be selected to delve further into the information. 

8. From the Queue Call Logs page, the abandon report can be adjusted to investigate a different Date Range,Queue or specific Extension. 

• Related Articles

• Where do I find Outbound Queue Abandoned Statistics - Step by Step Instructions

  1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu. 4. Click on the Queue Analytics Sub-menu. 5. Select the ...

• Where is the Time Out for a Queue Controlled - Step by Step Instructions

  1. In the Inbound Queue, in Connections and Ring Strategy, by adapting the Ring Timeout. 2. In a Huntlist, in the Queue step.

• How to Add a Huntlist/IVR/ or Queue to the Inbound Routes - Step by Step Instructions

  1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Set up the specific action as per their individual How To’s. (How to Configuration a ...

• How to View Individual Queue Analytics - Step by Step Instructions

  1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu item. 4. Click on the Queue Analytics sub-menu item. 5. Add ...

• How to Use the Queue Analytics to Trace Inbound/Outbound Calls - Step by Step Instructions

  1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu. 4. Click on the Queue Analytics Sub-menu. 5. Select the queue ...