Can Analytics be adjusted to correct errors on Dispositioning?

We can not prove data integrity when data can be adjusted or changed once logged.

• Related Articles

• TMS Feature - Campaign Analytics

  Campaign Analytics provides an in-depth view of the performance of each campaign. The main page offers an overview with filters that can be used to display dates and campaigns in their progress phases. The campaigns are shown in their dialer ...

• How to View All Agent Analytics - Step by Step Instructions

  1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu item. 4. Click on the Agent Analytics sub-menu item. 5. Add ...

• How to View Individual Agents Analytics - Step by Step Instructions

  1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu item. 4. Click on the Agent Analytics sub-menu item. 5. Add ...

• TMS Feature - Queue Analytics

  The main Queue analytics page allows an administrator to see an overview of the performance of the available queues. The queues are grouped by type, which indicates the focus of call statistics for that queue, i.e. inbound or outbound. This page ...

• TMS Feature - Agent Analytics

  Analytics pages give the administrators insights into various facets of call behaviour, allowing an in-depth understanding of call patterns. Agent Analytics For a fuller understanding of the difference between Agents and Participants, please refer to ...