Troubleshooting
Troubleshooting: Issues with an Asterisk Installation with SIP Trunk behind a Sonicwall TZ100 Router.
The problem usually is the one-way communication router through one trunk or another related issue.To solve the issue there are the general rules: 1. Set the UDP timeout to 90 sec or more. 2. Do not use SIP transformations (Voip section) and modify ...
Troubleshooting: How to install and use Zoiper on WP ( Windows Phone)
Go to the app store and download Zoiper. After installation, open Zoiper and follow the below instructions. 1. Click on the '' I already have an account'' option. 2. Click on the ''Manual'' option. 3. Click on the ''SIP'' option.= 4. Enter the ...
Troubleshooting: Sonicwall Firewall Blocking Inbound Dialling and Extension Status.
http://www.informaticapressapochista.com/asterisk/asterisk-with-sonicwall/
Troubleshooting: Calls Dropping using a Mikrotik OS. (Router)
We have seen a SIP helper cause occasional dropped calls when using a Mikrotik Router without ViBE. Go to Firewall Settings. Go to Service Ports. Ensure sip on port 5060 and 5061 option is disabled. When you mouse rolls over it, it will give you the ...
Troubleshooting: Vibe router not up, But showing that its up. Phones are showing no service through vibe but not when you bypass it.
The head end might have cached information and when we remove the head end info and apply settings then re-add the info the link comes up.
Troubleshooting: Vibe Headend Entry highlighted in Red
1. If it shows the Mac address, either the Vibe CPE is not connected correctly to the network, or the Firewall is blocking the VPN from exiting the network 2. If it shows the IP address, Packets are being sent to the VIBE server but are not able to ...
Troubleshooting: Downloads and Tool issues in TMS
Euphoria Advanced Softphone How to Authenticate the Euphoria Advanced Softphone or Agent Manager. The Euphoria Agent Manager/Softphone app makes use of the tms.euphoria.co.za and api.euphoria.co.za to authenticate. These destinations should be ...
Troubleshooting: WebRTC
Getting started with Euphoria WebRTC WebRTC (Web Real-Time Communication) is an API definition drafted by the World Wide Web Consortium (W3C) that supports browser-to-browser applications for voice calling, video chat, and P2P file sharing without ...
Troubleshooting - External Client (EC)
This document is created to assist a user in resolving the External Client issues when the user is not the administrator. This document also indicates what is needed in the case of network or firewall restrictions. System Requirements The machine ...
Troubleshooting: Phones/Vibe/Networking
Checklist for Phones Is the phone connected to the correct port (Internet port on Yealink desk phones)? Has a different network cable been tried? Has a different power supply of a working phone been tried? Is the phone on the correct network? (DHCP/ ...
Troubleshooting Guide
Introduction This guide has been created to help with the troubleshooting process and to ensure the most common issues/checks have been addressed. Troubleshooting - Phones/Vibe/Networking Checklist for Phones Is the phone connected to the correct ...
Troubleshooting: QoS Solutions
# To QoS for PBX's # We accept UDP connections on port 5060 and TCP connections on port 5061. You will need to have some kind of DSCP marking rule to tag voice packets for the destination of the PBX. Pbx destinations are: 41.221.5.104/29 ...
Putty Into Cisco Router (Diginet Connection)
In order to putty into a Diginet router (Cisco) you need to open three Putty Sessions. 1st Session Step1: Log into Vibe Headend - vibe6.euphoria.co.za port 22 Step 2: Navigate to tunnels and add 8081 followed by 10.0.3.238:80 and 22 in the forwarded ...