Troubleshooting: Vibe Headend Entry highlighted in Red
1. If it shows the Mac address, either the Vibe CPE is not connected correctly to the network, or the Firewall is blocking the VPN from exiting the network
2. If it shows the IP address, Packets are being sent to the VIBE server but are not able to return back into the local LAN. Please check the firewall, port forwarding and mirror.
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Troubleshooting Guide
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Troubleshooting: Phones/Vibe/Networking
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Troubleshooting: QoS Solutions
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Troubleshooting - External Client (EC)
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Troubleshooting: Vibe router not up, But showing that its up. Phones are showing no service through vibe but not when you bypass it.
The head end might have cached information and when we remove the head end info and apply settings then re-add the info the link comes up.