Troubleshooting: Calls Dropping using a Mikrotik OS. (Router)

Troubleshooting: Calls Dropping using a Mikrotik OS. (Router)

We have seen a SIP helper cause occasional dropped calls when using a Mikrotik Router without ViBE.


  1. Go to Firewall Settings.
  2. Go to Service Ports.
  3. Ensure sip on port 5060 and 5061 option is disabled.
  4. ​When you mouse rolls over it, it will give you the option to enable, as it is disabled


    • Related Articles

    • Troubleshooting Guide

      Introduction This guide has been created to help with the troubleshooting process and to ensure the most common issues/checks have been addressed. Troubleshooting - Phones/Vibe/Networking Checklist for Phones Is the phone connected to the correct ...

    • Troubleshooting: Phones/Vibe/Networking

      Checklist for Phones Is the phone connected to the correct port (Internet port on Yealink desk phones)? Has a different network cable been tried? Has a different power supply of a working phone been tried? Is the phone on the correct network? (DHCP/ ...

    • Troubleshooting: Issues with an Asterisk Installation with SIP Trunk behind a Sonicwall TZ100 Router.

      The problem usually is the one-way communication router through one trunk or another related issue.To solve the issue there are the general rules: 1. Set the UDP timeout to 90 sec or more. 2. Do not use SIP transformations (Voip section) and modify ...

    • Troubleshooting: WebRTC

      Getting started with Euphoria WebRTC WebRTC (Web Real-Time Communication) is an API definition drafted by the World Wide Web Consortium (W3C) that supports browser-to-browser applications for voice calling, video chat, and P2P file sharing without ...

    • Troubleshooting: Downloads and Tool issues in TMS

      Euphoria Advanced Softphone How to Authenticate the Euphoria Advanced Softphone or Agent Manager. The Euphoria Agent Manager/Softphone app makes use of the tms.euphoria.co.za and api.euphoria.co.za to authenticate. These destinations should be ...