Support Portal

Submitting a ticket via Email One of the easiest ways to reach the support team is by sending them an email. All you need to do is send an email t...

Submitting a ticket via the portal A more traditional way of getting support is by filling out a support form. When you do, you provide more accu...

Option 1 The first time you open a ticket, you will automatically be created an account with the help desk. You need to check your email for information...

Once you have submitted your ticket, you will get a reply from a support agent pretty quickly during working hours. You then need to engage with the agent...

Your ticket can have  6 different statuses - Open, Pending, Waiting on Customer, Waiting on Third Party, Resolved and Closed. They represent what’s curren...

You can check what’s going on with your ticket by opening up the ticket's page from the help desk. This is included in each of your support emails and...

It is always better to e-mail, when you email us a help ticket is created and tracked, everything that happens in and around the problem is recorded, so tha...