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GetAgentAnalytics (Agent) Action Name not Found

 Greetings. I have been trying to use the API for gathering agent analytics. However when following the API docs exactly I keep getting action name not found.

Here is the API call I make


<?xml version="1.0" encoding="UTF-8"?>
	<ActionName>GetAgentAnalytics (Agent)</ActionName>
	<startdate>2023-04-01 00:00:00</startdate>
	<enddate>2023-04-01 23:59:59</enddate>

  Here is what the API Docs say I must have


As you can see they match however this is what I get back each time I call the API Endpoint for this action.


<?xml version='1.0' encoding='UTF-8'?>
<XML>Action Name Not Found</XML>

 Can you please assist in this matter as I created a ticket with support and they sent me to the forums

1 Comment

Just an update, Euphoria Support has resolved this directly with the customer.

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