Greetings. I have been trying to use the API for gathering agent analytics. However when following the API docs exactly I keep getting action name not found.
Here is the API call I make
<?xml version="1.0" encoding="UTF-8"?> <XML> <Tenant> <Name>XSellerate</Name> <Auth>Removed-For-Security</Auth> </Tenant> <ActionName>GetAgentAnalytics (Agent)</ActionName> <startdate>2023-04-01 00:00:00</startdate> <enddate>2023-04-01 23:59:59</enddate> <agent>100-XSellerate</agent> </XML>
Here is what the API Docs say I must have
<?xml version='1.0' encoding='UTF-8'?> <XML>Action Name Not Found</XML>
Can you please assist in this matter as I created a ticket with support and they sent me to the forums
Just an update, Euphoria Support has resolved this directly with the customer.
Izak Hearn
Greetings. I have been trying to use the API for gathering agent analytics. However when following the API docs exactly I keep getting action name not found.
Here is the API call I make
Here is what the API Docs say I must have
As you can see they match however this is what I get back each time I call the API Endpoint for this action.Can you please assist in this matter as I created a ticket with support and they sent me to the forums