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CRM URL Request

Hi Team

We are setting up integration between Euphoria and a CAD platform and are looking at the Fire URL on the Agent Manager. Currently, this is the string which we are receiving from the manager. 

{"action":"ring","ext":"107","id":" 2784299xxxx>","d":"2017-06-14 11:51:11"}

This issue we are seeing is relating to the caller ID field. This field starts which an unneeded space and ends with an unneeded ">"

Please advise why these are here and if there is any way which they can be removed?


Hi Eric,

Can you try use "{CALLERID_NAME}", and "{CALLERID_NUMBER}"... instead of "{CALLERID}". In the testing we have done, these worked fine without spaces or > characters.

Please let me know if this helps or if you are still having issues.


Thanks Tim, I will give these a try and let you know. 

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