I am creating a dashboard that will show my user the inbound and outbound call histories for their extension for a given week.
I've started with inbound call history, but cannot seem to filter results for one specific extension. Can anyone please assist?
I am using GetInboundCallingHistory to retrieve the calls. For testing purposes, this is my xml:
<xml version="1.0" encoding="UTF-8">
<Tenant>
<Name>myaccountname</Name>
<Auth>myauthkey</Auth>
</Tenant>
<ActionName>GetInboundCallingHistory</ActionName>
<extension>myextension</extension>
<pageSize>500</pageSize>
<startAt>0</startAt>
<startDate>2023-05-02 08:00</startDate>
<endDate>2023-05-02 11:00</endDate>
</xml>
Best Answer
P
Pieter de Villiers
said
11 months ago
Hi Martin!
There is an api call called "GetAgentQueueSummary" which might suite your purpose.
Please visit https://apidocs.euphoria.co.za/ and navigate to Agents > GetAgentQueueSummary. This api call allows you to filter for a particular extension and returns the summary of an agents activity (along with the inbound and outbound values).
For reference, this is the api call used in the TMS, in the Agent Analytics page.
There is an api call called "GetAgentQueueSummary" which might suite your purpose.
Please visit https://apidocs.euphoria.co.za/ and navigate to Agents > GetAgentQueueSummary. This api call allows you to filter for a particular extension and returns the summary of an agents activity (along with the inbound and outbound values).
For reference, this is the api call used in the TMS, in the Agent Analytics page.
Martin Pieterse
Hi There,
I am creating a dashboard that will show my user the inbound and outbound call histories for their extension for a given week.
I've started with inbound call history, but cannot seem to filter results for one specific extension. Can anyone please assist?
I am using GetInboundCallingHistory to retrieve the calls. For testing purposes, this is my xml:
<xml version="1.0" encoding="UTF-8">
<Tenant>
<Name>myaccountname</Name>
<Auth>myauthkey</Auth>
</Tenant>
<ActionName>GetInboundCallingHistory</ActionName>
<extension>myextension</extension>
<pageSize>500</pageSize>
<startAt>0</startAt>
<startDate>2023-05-02 08:00</startDate>
<endDate>2023-05-02 11:00</endDate>
</xml>
Hi Martin!
There is an api call called "GetAgentQueueSummary" which might suite your purpose.
Please visit https://apidocs.euphoria.co.za/ and navigate to Agents > GetAgentQueueSummary.
This api call allows you to filter for a particular extension and returns the summary of an agents activity (along with the inbound and outbound values).
For reference, this is the api call used in the TMS, in the Agent Analytics page.
Also please note the URL to be used for the API calls is https://api.euphoria.co.za.
Chiao!
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Sorted by Oldest FirstChris Dias
Good day,
Please advise what error you are getting?
Pieter de Villiers
Hi Martin!
There is an api call called "GetAgentQueueSummary" which might suite your purpose.
Please visit https://apidocs.euphoria.co.za/ and navigate to Agents > GetAgentQueueSummary.
This api call allows you to filter for a particular extension and returns the summary of an agents activity (along with the inbound and outbound values).
For reference, this is the api call used in the TMS, in the Agent Analytics page.
Also please note the URL to be used for the API calls is https://api.euphoria.co.za.
Chiao!
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