Queue and Inbound Call Logs should be Combined to show the Full Call Cycle
N
Naushaad Khan
started a topic
over 1 year ago
The inbound call logs shows call information upto a certain point while the queue log details show a start and end log only. It would be great if the full call cycle including call information from the inbound logs and the queue logs are combined. This will allow for end to end call cycle to be visible.
Best Answer
J
Jacqueline Briel
said
10 months ago
Dear Naushan Khan,
Firstly, we want to extend our sincerest apologies for the delay in responding to your suggestion. Your feedback is extremely valuable to us, and we genuinely appreciate you taking the time to propose a thoughtful enhancement to our API call logs system.
Your suggestion to combine the inbound call logs with the queue logs for a full end-to-end call cycle visibility certainly holds merit. We understand how this integration can significantly improve the user experience by providing more comprehensive information about the entire call cycle.
Please be assured that we take such suggestions very seriously. Your idea will be forwarded to our development team for review and consideration. While we can't commit to immediate changes, we are always seeking ways to enhance our services based on user feedback.
We value your patience and understanding in this matter, and we will update you as soon as we have more information on this topic.
Kind regards, Jacqueline.
1 Comment
Jacqueline Briel
said
10 months ago
Answer
Dear Naushan Khan,
Firstly, we want to extend our sincerest apologies for the delay in responding to your suggestion. Your feedback is extremely valuable to us, and we genuinely appreciate you taking the time to propose a thoughtful enhancement to our API call logs system.
Your suggestion to combine the inbound call logs with the queue logs for a full end-to-end call cycle visibility certainly holds merit. We understand how this integration can significantly improve the user experience by providing more comprehensive information about the entire call cycle.
Please be assured that we take such suggestions very seriously. Your idea will be forwarded to our development team for review and consideration. While we can't commit to immediate changes, we are always seeking ways to enhance our services based on user feedback.
We value your patience and understanding in this matter, and we will update you as soon as we have more information on this topic.
Naushaad Khan
The inbound call logs shows call information upto a certain point while the queue log details show a start and end log only. It would be great if the full call cycle including call information from the inbound logs and the queue logs are combined. This will allow for end to end call cycle to be visible.
Dear Naushan Khan,
Firstly, we want to extend our sincerest apologies for the delay in responding to your suggestion. Your feedback is extremely valuable to us, and we genuinely appreciate you taking the time to propose a thoughtful enhancement to our API call logs system.
Your suggestion to combine the inbound call logs with the queue logs for a full end-to-end call cycle visibility certainly holds merit. We understand how this integration can significantly improve the user experience by providing more comprehensive information about the entire call cycle.
Please be assured that we take such suggestions very seriously. Your idea will be forwarded to our development team for review and consideration. While we can't commit to immediate changes, we are always seeking ways to enhance our services based on user feedback.
We value your patience and understanding in this matter, and we will update you as soon as we have more information on this topic.
Kind regards,
Jacqueline.
Jacqueline Briel
Dear Naushan Khan,
Firstly, we want to extend our sincerest apologies for the delay in responding to your suggestion. Your feedback is extremely valuable to us, and we genuinely appreciate you taking the time to propose a thoughtful enhancement to our API call logs system.
Your suggestion to combine the inbound call logs with the queue logs for a full end-to-end call cycle visibility certainly holds merit. We understand how this integration can significantly improve the user experience by providing more comprehensive information about the entire call cycle.
Please be assured that we take such suggestions very seriously. Your idea will be forwarded to our development team for review and consideration. While we can't commit to immediate changes, we are always seeking ways to enhance our services based on user feedback.
We value your patience and understanding in this matter, and we will update you as soon as we have more information on this topic.
Kind regards,
Jacqueline.
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