Afternoon,
This may assist, let us know if it doesn't
<XML>
<Tenant>
<Name></Name>
<Auth></Auth>
</Tenant>
<ActionName>GetAgentAnalytics</ActionName>
<startdate>2020-06-01 00:00:00.001</startdate>
<enddate>2020-06-01 23:59:59.999</enddate>
<agent></agent>
</XML>
Regards,
Sylvester Munwanate
Hi
Is there some sort of document that you guys have that shows which fields which API calls return
I am looking to pull data from your system into ours to build custom reports
For example
Thats shows the following
AgentName | Distinct Contacts ( Based on CRMTag) |Number of Calls | Wait Time | Pause Time | Talk Time | Logged In Time
If I can pull the data from you I can build the report myself , but I am not finding the right data across the different API's
The one I have had the most success with is GetCallDetailRecords , but this does not allow me to differentiate between Talk Time and wait time
Can you guys please advise ?
Regards
Cobus