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Which API's to use


Is there some sort of document that you guys have that shows which fields which API calls return

I am looking to pull data from your system into ours to build custom reports

For example
Thats shows the following
AgentName | Distinct Contacts ( Based on CRMTag) |Number of Calls | Wait Time | Pause Time | Talk Time | Logged In Time

If I can pull the data from you I can build the report myself , but I am not finding the right data across the different API's

The one I have had the most success with is GetCallDetailRecords , but this does not allow me to differentiate between Talk Time and wait time

Can you guys please advise ?



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This may assist, let us know if it doesn't







    <startdate>2020-06-01 00:00:00.001</startdate>

    <enddate>2020-06-01 23:59:59.999</enddate>




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