Is there some sort of document that you guys have that shows which fields which API calls return
I am looking to pull data from your system into ours to build custom reports
Thats shows the following
AgentName | Distinct Contacts ( Based on CRMTag) |Number of Calls | Wait Time | Pause Time | Talk Time | Logged In Time
If I can pull the data from you I can build the report myself , but I am not finding the right data across the different API's
The one I have had the most success with is GetCallDetailRecords , but this does not allow me to differentiate between Talk Time and wait time
Can you guys please advise ?
This may assist, let us know if it doesn't