1. Go to the TMS URL: https://tms.euphoria.co.za/  
  2. Choose an extension account.
  3. Click on the Agent menu item.
  4. Click on the Agent Workspace sub-menu item.
  5. Log Into the Agent Workspace.
  6. Click on the phone icon to open the dial pad and make a call.
  7. Click on the Volume icon to adjust the volume OR Click on the Mute Icon to mute yourself on the call.