Update Date: June 2023
Created By: Marizane Brummer
1. Go to the TMS URL: https://tms.euphoria.co.za/
2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps)
3. Click on the Analytics menu.
4. Click on the Queue Analytics Sub-menu.
5. Select the correct Inbound queue.
5.1. Filters can be used to search for the queue if there are too many in the overview. Select the Options button to open filters.
6. The Queue Abandonments can be seen in the queue report.
7. Any numerical amount that highlights blue can be selected to delve further into the information.
8. From the Queue Call Logs page, the abandon report can be adjusted to investigate a different Date Range, Queue or specific Extension.
