Step 1: Go to the TMS URL: https://tms.euphoria.co.za/ 

Step 2: Choose the correct account

Step 3: Click on the Analytics menu item.

Step 4: Click on the Queue Analytics sub-menu item.

Step 5:Add the date range, Queue Type and/or filter by Queue and click on display. (When a particular day is chosen, a specific time can be added as well.)

Step 6: Click on the queue you want to view. 

Step 7: Add the date range and click on display. (When a particular day is chosen, a specific time can be added as well.)

Step 8: Click on any of the dates or numbers that highlight blue when you hover over them to get an analysis of that specific Queue call log.  Or click on the  “Open Queue Logs” button.

Step 9:  Change the search options on the Queue Call Logs page to see information on a specified date, queue, disposition or extension. (When a particular day is chosen, a specific time can be added as well.)

Step 10: Click the “Play” button next to any of the calls to listen to the recording. 

Step 11: Click the “+” in front of a call to open the call path.