Update Date: May 2023

Created By: Marizane Brummer

Extensions not under management can be added to multiple managers. Only extensions that have been put under management will not be available to multiple managers.  

1. Go to the TMS URL:  https://tms.euphoria.co.za/

2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps)  

3. Click on the TMS Users menu item.

4. Click on the Managers sub-menu item.

5. Click on the Manager you wish to add the Extensions to. 

6. Click on the arrow next to the Distribution tab at the top toolbar. 

7. Click on Extension. All available Extensions will appear.

8. Click and drag the extension from the Available column to the Assigned column. 

Note: When assigning permissions, roles, extensions, queues and campaigns, ALWAYS ensure the correct manager is chosen first.