1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to a manager account in order to complete the below steps) 3. Click on the Scoring menu item. 4. Click on the Reports sub-menu item. 5. Select ...
From a Manager's/Reporters point of view. 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to a manager account to complete the steps below.) 3. Click on the Scoring menu item. 4. Click on the ...
NB: This will be for individual reviewers. 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to a manager account to complete the steps below.) 3. Click on theScoringmenu item. 4. Click on the ...
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. ((A user needs access to a manager account to complete the steps below.) 3. Click on the Scoring menu item. 4. Click on the Reviewer Groups sub-menu item. 5. Select + ...
4 Methods Method 1: Individual Recording/Assignment to an Individual Reviewer. 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to a manager account to complete the steps below.) 3. Click on the ...
Note: A user needs access to a manager account in order to complete the below steps. 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to a manager account in order to complete the below steps) 3. ...
Once created, a feature code will be created for the Survey. When an agent has completed the call with a client, they will request the client to fill in the survey. When the client agrees, the agent will press the feature code, sending the caller to ...
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to a manager account in order to complete the below steps) 3. Click on the Scoring menu item. 4. Click on the Create sub-menu item. 5. Click on ...
Scoring is the ability to create and use a questionnaire to gather information on a topic. The information will, in turn, provide insight depending on the use case of the scorecard, To fully understand the scoring module, it is necessary to ...
Geographic numbers should be ported, either because they appear on your marketing material, because they are the number/s your clients have come to know, or because they are the number/s you advertise.
Valid Rejection Reasons as per ICASA Requirements: According to Regulation 4 (9) of the Functional Specification for Geographic Number Portability under the Number Portability Regulations, a donor operator (ECN in this instance) may reject a request ...
The standard porting turn-around time is 7-21 working days. Once our Porting Department has received all the correct paperwork, the Port Application will be submitted to our porting authorities within 24 hours. Our porting authority will then be in ...
A Number Move is a process of moving a number from one Service Provider to another on the same Network. Ie. ECN is a Network provider with multiple Service Providers that Resell their minutes. If a customer wishes to move their number from “ECN ...
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensionssub-menu item. 5. ...