How to View Outstanding Assignments - Step by Step Instructions

How to View Outstanding Assignments - Step by Step Instructions

From a Manager's/Reporters point of view.

1. Go to the TMS URL: https://tms.euphoria.co.za/ 

2. Choose the desired account. (A user needs access to a manager account to complete the steps below.)

3. Click on the Scoring menu item.

4. Click on the Assignments sub-menu item.

5. Use the filters to find assignments and click Display. 



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