How to find Scorecard/Reviewer/Agent Reports In the Scoring Menu Item - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/
2. Choose the desired account. (A user needs access to a manager account in order to complete the below steps)
3. Click on the Scoring menu item.
4. Click on the Reports sub-menu item.
5. Select Options to open the report filter options.
6. Select the scorecard/Reviewer/Agent button to filter for the correct report type.
7. Click Display and/or “Export” if needed.
8. Click on a result to view the individual information within the report.
Related Articles
TMS Feature - Scoring
Scoring is the ability to create and use a questionnaire to gather information on a topic. The information will, in turn, provide insight depending on the use case of the scorecard, To fully understand the scoring module, it is necessary to ...How to Assign a Recording/Assignment to a Quality Assurance Scorecard - Step by Step Instructions
4 Methods Method 1: Individual Recording/Assignment to an Individual Reviewer. 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to a manager account to complete the steps below.) 3. Click on the ...How to Create a scorecard for Quality Assurance - Step by Step Instructions
Note: A user needs access to a manager account in order to complete the below steps. 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to a manager account in order to complete the below steps) 3. ...How to Create a Scorecard for a Telephonic Survey - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to a manager account in order to complete the below steps) 3. Click on the Scoring menu item. 4. Click on the Create sub-menu item. 5. Click on ...How to View All Agent Analytics - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu item. 4. Click on the Agent Analytics sub-menu item. 5. Add ...