1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account, which will be an agent extension account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Agent menu item. 4. Click on the ...
The Agent workspace is not part of an administrator’s view but forms an essential part of the TMS. This is where a high productivity user will work from and requires an extension enabled as an agent. The main reasons for enabling agent extensions are ...
1. Log on to the Agent Workspace. 2. Click on the down arrow next to the Pause button. 3. Choose the pause that best suits your reason for being away. 4. When returning to your computer, click the Unpause button to resume work.
Unattended Transfer 1. Make a call/answer an incoming call within the agent workspace 2. Click on the Transfer button from the phone panel. 3. Add the number to whom the transfer will be going. 4. Click the Transfer Now button. Attended Transfer 1. ...
When a call ends, a disposition window opens. (If enabled b a manager.) 1.Click the Unsure button. 2.Choose the Callback option. 3. Choose a time and date for the callback. 4. Click on Submit to save the call back.
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to a manager account in order to complete the below steps) 3. Click on the Agent menu item. 4. Click on the Agent Workspace sub-menu item.
Unattended Transfer 1. Answer the call. 2. Select Transfer on the phone. (This puts the caller on hold.) 3. Dial the extension you wish to transfer to 4. Select the Transfer Now option. Attended Transfer 1. Answer the call. 2. Push transfer on the ...
Let Euphoria support know if you are setting up the browser phone to enable the applicable audio codec. Create an additional registration howAdd an Additional Registration for an Extension. Ensure a TMS Login account is created for the extension How ...
Geographic numbers should be ported, either because they appear on your marketing material, because they are the number/s your clients have come to know, or because they are the number/s you advertise.
Valid Rejection Reasons as per ICASA Requirements: According to Regulation 4 (9) of the Functional Specification for Geographic Number Portability under the Number Portability Regulations, a donor operator (ECN in this instance) may reject a request ...
The standard porting turn-around time is 7-21 working days. Once our Porting Department has received all the correct paperwork, the Port Application will be submitted to our porting authorities within 24 hours. Our porting authority will then be in ...
A Number Move is a process of moving a number from one Service Provider to another on the same Network. Ie. ECN is a Network provider with multiple Service Providers that Resell their minutes. If a customer wishes to move their number from “ECN ...
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensionssub-menu item. 5. ...