The Agent workspace is not part of an administrator’s view but forms an essential part of the TMS. This is where a high productivity user will work from and requires an extension enabled as an agent. The main reasons for enabling agent extensions are ...
Unattended Transfer 1. Make a call/answer an incoming call within the agent workspace 2. Click on the Transfer button from the phone panel. 3. Add the number to whom the transfer will be going. 4. Click the Transfer Now button. Attended Transfer 1. ...
1. Log on to the Agent Workspace. 2. Click on the down arrow next to the Pause button. 3. Choose the pause that best suits your reason for being away. 4. When returning to your computer, click the Unpause button to resume work.
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account, which will be an agent extension account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Agent menu item. 4. Click on the ...
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu item. 4. Click on the Agent Analytics sub-menu item. 5. Add ...