How to Check the Status of an Existing Query - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/
2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps)
3. Click on the Help & Support menu item in the TMS.
4. Click on the Help & Support sub-menu item.
5. Click on the View Forum button. (This will open the support portal - in this case, Freshdesk.)
6. Click on Check Ticket Status to view all open tickets.
7. Log into the portal and view the ticket.
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