Help and Support: How to Create a Ticket when you have a Query Step by Step Instructions

Help and Support: How to Create a Ticket when you have a Query Step by Step Instructions

1. Go to the TMS URL: https://tms.euphoria.co.za/ 

2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps)

3. Click on the Help & Support menu item in the TMS.

4. Click on the Help & Support sub-menu item.

5. Click on the View Forum button. (This will open the support portal - in this case, Freshdesk.) 

6. Click on New Support Ticket to create a query and fill in the details of the Query, 

7. Click Submit




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