The voice recordings are the media files that play at different points during your IVR/Menu or inbound route. The voice recordings can also be used at queue announcements, Telephonic surveys and many other areas in the TMS. Any voice changes to the system require that recordings are redone and reloaded to ensure the information is accurate.
What are Voice Recordings Used For? Print
Modified on: Wed, 23 Aug, 2023 at 1:31 PM
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