Update Date: June 2023

Created By: Marizane Brummer

1. Go to the TMS URL:  https://tms.euphoria.co.za/ 

2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 

3. Click on the Realtime Monitor menu item.

4. Click on the Realtime Agents sub-menu item.

5. All agents in their respective statuses will show on this page. 

6. Click on the extension users' Status icon to open a pop-up. 

7.  Click on Campaign Hold.