How to put an Agent from a Campaign on hold from the Realtime page - Step by Step Instructions : Support Portal

How to put an Agent from a Campaign on hold from the Realtime page - Step by Step Instructions Print

Modified on: Mon, 10 Jul, 2023 at 2:23 PM

Created By: Marizane Brummer

2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps)

3. Click on the Realtime Monitor menu item.

4. Click on the Realtime Agents sub-menu item.

5. All agents in their respective statuses will show on this page.

6. Click on the extension users' Status icon to open a pop-up.

7. Click on Campaign Hold.

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