Update Date: May 2023
Created By: Marizane Brummer
1. Go to the TMS URL: https://tms.euphoria.co.za/
2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps)
3. Click on the PBX Manager menu item.
4. Click on the IVR Menus sub-menu item
5. Click Add IVR Menu.
6. Create the IVR name, menu settings as well as menu actions.
(Do not name the IVR anything like the PBX name, as this will cause the IVR not to work. Example of a good IVR name: "Inbound" or "Primary".)
7. Assign buttons to do specific actions. For example, if the caller presses 1, they will be sent to an admin hunt list in which only admin staff's phones are going to ring.
8. Click Save to create the IVR.
Note: Test the IVR system before deploying to ensure proper functionality. Make test calls, navigate through the menus and confirm that the system accurately processes the caller's input.