- Go to the TMS URL: https://tms.euphoria.co.za/
- Choose the correct account
- Click on the PBX Manager menu item.
- Click on the Queues sub-menu item.
- Click on “Create New Queue”.
- Create a queue name, description and decide if the queue is Inbound or outbound.
(Please do not choose a similar name to your PBX name, this will cause the Queue not to work.) - Fill in and decide on all basic details.
- Entry Conditions: Decide how many callers can be on hold and waiting for an operator at any one time. For a small business, 20 should be fine. For a large Inbound call centre, consider 300. Set how the callers can enter the queue; by default, Windows callers enter the queue regardless of agents presence or availability.
- Position and hold time:
- Periodic Announcement.
- Connections and ring strategy.
- Agent/Member Settings.
- Service Level Agreement.
- Miscellaneous.
- Dispositions.
- Click “Apply” to save all changes.
How to Configuration a Queue. Print
Modified on: Thu, 3 Mar, 2022 at 11:08 AM
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