1. Go to the TMS URL: https://tms.euphoria.co.za/ 
2. Choose the correct account
3. Click on the PBX Manager menu item.
4. Click on the Queues sub-menu item.
5. Click on “Create New Queue”.
6. Create a queue name, description and decide if the queue is Inbound or outbound. 
   (Please do not choose a similar name to your PBX name, this will cause the Queue not to work.)
7. Fill in and decide on all basic details.
   • Entry Conditions: Decide how many callers can be on hold and waiting for an operator at any one time. For a  small business, 20 should be fine. For a large Inbound call centre, consider 300. Set how the callers can enter the queue; by default, Windows callers enter the queue regardless of agents presence or availability.
   • Position and hold time: 
   • Periodic Announcement.
   • Connections and ring strategy.
   • Agent/Member  Settings.
   • Service Level Agreement.
   • Miscellaneous.
   • Dispositions.
8. Click “Apply” to save all changes.