Step 1: Go to the TMS URL: https://tms.euphoria.co.za/
Step 2: Choose the correct account
Step 3: Click on the PBX Manager menu item.
Step 4: Click on the Queues sub-menu item.
Step 5: Click on “Create New Queue”.
Step 6: Create a queue name, description and decide if the queue is Inbound or outbound.
(Please do not choose a similar name to your PBX name, this will cause the Queue not to work.)
Step 7: Fill in and decide on all basic details.
Entry Conditions: Decide how many callers can be on hold and waiting for an operator at any one time. For a small business, 20 should be fine. For a large Inbound call centre, consider 300. Set how the callers can enter the queue; by default, Windows callers enter the queue regardless of agents presence or availability.
Position and hold time:
Periodic Announcement.
Connections and ring strategy.
Agent/Member Settings.
Service Level Agreement.
Miscellaneous.
Dispositions.
Step 8: Click “Apply” to save all changes.