(Please do not choose a similar name to your PBX name, this will cause the Queue not to work.)
Step 7: Fill in and decide on all basic details.
Entry Conditions: Decide how many callers can be on hold and waiting for an operator at any one time. For a small business, 20 should be fine. For a large Inbound call centre, consider 300. Set how the callers can enter the queue; by default, Windows callers enter the queue regardless of agents presence or availability.
Position and hold time:
Connections and ring strategy.
Service Level Agreement.
Step 8: Click “Apply” to save all changes.