Call Diagnostics: How totroubleshoot a contact number - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/
2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps)
3. Click on the Help & Support menu item.
4. Click on the Call Diagnostics sub-menu item.
5. Click the Options button.
6. Enter the number and extension, click Display.
Related Articles
How to Search, Listen and Download a Call Recording - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Call Recordings sub-menu item. ...TMS Feature - Contact Manager
With the Contact Manager menu item, a PBX administrator can manage contacts for a company-wide telephone directory accessible in the TMS and on desk phones. Companies Within the company tab, a PBX administrator will be able to add new companies, ...How to Transfer a Call (Unattended or Attended) in Agent Workspace - Step by Step Instructions
Unattended Transfer 1. Make a call/answer an incoming call within the agent workspace 2. Click on the Transfer button from the phone panel. 3. Add the number to whom the transfer will be going. 4. Click the Transfer Now button. Attended Transfer 1. ...How do I view a contact list's Analytics in Realtime - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Campaigns sub-menu item. ...How to Set Up the Euphoria Softphone & TMS Call Forwarding on a Mobile Phone.- Step by Step Instructions
On Android: On Apple: 1. Click on the settings ellipsis. 1. Click on the settings icon. This will take you to settings. 2. Select Settings 2. Select Preferences 3. Click on Preferences. 3. Click Call Forwarding. 4. Click Call Forwarding. 4. Enable ...