What can Custom Roles be used for?

Custom roles can be created to add to a group of managers or extensions instead of editing permissions one by one.

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• How to Create a Custom Role - Step by Step Instructions

  1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the TMS Users menu item. 4. Click on the Managers sub-menu item. 5. Click on the ...

• What are Voice Recordings Used For?

  The voice recordings are the media files that play at different points during your IVR/Menu or inbound route. They can also be used for queue announcements, Telephone surveys, and many other areas in the TMS. Any voice changes to the system require ...

• How to Add a Custom Holiday Message to a Business PBX - Step by Step Instructions

  Method 1 1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the PBX Manager menu item. 4. Click on the Inbound Routes sub-menu item. ...

• TMS Feature - TMS Users

  What is a Manager Login? A Manager login is a configurable and restrictable account that allows a business to set boundaries on a user’s feature and data access. Within the TMS Users page, it is possible to create managers, set permissions, create ...

• How to Install the External Client (To be used with the Agent workspace, Browser phone, EAs and Integrated soft Phones) - Step by Step Instructions

  1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account, which will be an agent extension account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Agent menu item. 4. Click on the ...