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Euphoria Telecoms Remote Support
Euphoria offers free remote support to all of our customers from 08:00 to 17:00 Monday to Friday. Our support agents are able to log into your Cloud PBX and troubleshoot for problems If you have a Vibe router your phone's can also be accessed ...
Euphoria Telecoms Orientation on the TMS
All new customers receive basic orientation on the TMS (Telephone Management System) to ensure that they will be able to navigate easily through the system. Our support portal offer's more in depth explanations on specific features and our support ...
Euphoria Telecoms After hours Emergency Support
One of our technicians is always on stand by for emergency assistance from 17h00 to 08h00 weekday and full time over weekends. Emergency support is offered for the following: 1. Phone system is not functional 2. Call forwarding changes due to power ...
Troubleshooting Guide
Introduction This guide has been created to help with the troubleshooting process and to ensure the most common issues/checks have been addressed. Troubleshooting - Phones/Vibe/Networking Checklist for Phones Is the phone connected to the correct ...
Troubleshooting: Downloads and Tool issues in TMS
Euphoria Advanced Softphone How to Authenticate the Euphoria Advanced Softphone or Agent Manager. The Euphoria Agent Manager/Softphone app makes use of the tms.euphoria.co.za and api.euphoria.co.za to authenticate. These destinations should be ...