Euphoria Telecoms Orientation on the TMS
All new customers receive basic orientation on the TMS (Telephone Management System) to ensure that they will be able to navigate easily through the system.
Our support portal offer's more in depth explanations on specific features and our support agents are available to answer questions.
The above is done in order to ensure that all customers are able to manage their own systems should they choose not to pay for Change Management.
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Euphoria Telecoms Remote Support
Euphoria offers free remote support to all of our customers from 08:00 to 17:00 Monday to Friday. Our support agents are able to log into your Cloud PBX and troubleshoot for problems If you have a Vibe router your phone's can also be accessed ...
Euphoria Telecoms After hours Emergency Support
One of our technicians is always on stand by for emergency assistance from 17h00 to 08h00 weekday and full time over weekends. Emergency support is offered for the following: 1. Phone system is not functional 2. Call forwarding changes due to power ...
Troubleshooting: Downloads and Tool issues in TMS
Euphoria Advanced Softphone How to Authenticate the Euphoria Advanced Softphone or Agent Manager. The Euphoria Agent Manager/Softphone app makes use of the tms.euphoria.co.za and api.euphoria.co.za to authenticate. These destinations should be ...
Euphoria Introduction
Troubleshooting: QoS Solutions
# To QoS for PBX's # We accept UDP connections on port 5060 and TCP connections on port 5061. You will need to have some kind of DSCP marking rule to tag voice packets for the destination of the PBX. Pbx destinations are: 41.221.5.104/29 ...