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About our customer support
Using the support portal
How to submit a ticket using email
Submitting a ticket via the customer support portal
Creating a support account
How to reply to a ticket
What do the ticket statuses mean?
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What is included in free support
Orientation on the TMS
After hours emergency support
Billing and Accounts
Payment Options - Prepaid
Payment Options - Postpaid (Debit Order)
How to Renew Monthly Services
How to Purchase Airtime
How do I keep track of airtime purchases?
Postpaid Billing Cycle
Postpaid Calling Credit
Credit checks and deposits
Credit Applications and Deposits
How do I retrieve a missing or misplaced invoice?
How do I know what my monthly service fees are?
How do I calculate how much our call costs are per month?
How do I upload my RICA documents?
How to manage your PBX
What is an Inbound Route?
How do I change my Inbound Route?
What is a Time-based handler?
What is an Operator-based handler?
What does Prepend to Caller ID mean?
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IVR - interactive voice response
What is an IVR or Digital Receptionist?
In which file format should my IVR recording be in?
Where do I add an IVR?
How to add an IVR / Digital Receptionist?
Queues - automatic call distribution
What does Penalty mean in a Queue
Basic Configuration of a Queue
What is a hunt list?
How To Add A Hunt List
How To Make Multiple Extensions Ring At The Same Time
DID - Direct Inward Dialling
What is a DID or a DDI?
Can I use a DID (telephone number) to receive FAXES?
How to search for a call recording?
Which calls are recorded?
Adding a recording via your phone
Where can I get a professionally recorded IVR message created?
On which website can I find music for my telephone recording?
How do I change the system voice on the PBX?
What is a Feature Code?
What is a channel?
Can I send faxes to traditional fax machines?
Extension can make a call but can't receive a call
LCD of IP phone displaying "Network unavailable"
How do I disable Personal Caller ID?
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How to enable International dialling on your PBX
What are Cellular Features on your PBX?
Setting up Extensions for Cellular Features
Setting up Inbound Routes and Ring Groups
How to manage your PBX extension
How do I access my voicemail?
What is my voicemail password?
How do I Change my voicemail-to-email address?
How do I deactivate voicemail on my extension
How do I set a call forward on my VoIP phone?
Call screening and blocking
How to use approved IP phones
Yealink Desktop Orientation
Yealink Desktop Orientation (VIDEO)
How to set up the Agent Manager
Setting up the Euphoria Agent Manager
How to use the Agent Manager
Why can't I make calls from my Agent Manager?
Unattended Transfer of a Call
Attended Transfer of a Call
Yealink T20P Deskphone
How do I pickup a specific ringing extension from my extension?
How to transfer calls? Attended/Unattended
How to reset a Snom to factory defaults using TFTP update
How to do an attended transfer on a Snom
[Yealink T27P Reception Phone] Dialling
[Yealink T27P Reception Phone] Answering a call
[Yealink T27P Reception Phone] Holding/Resuming a Call
[Yealink T27P Reception Phone] Muting while on a call
[Yealink T27P Reception Phone] Transferring calls, Blind/Attended Transfer
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Euphoria Windows App
How do I create a login for the Euphoria Softphone
Sync Contacts From Microsoft Outlook
Sync Contacts From Microsoft Excel
Why won't Agent Manager register?
How to add the Euphoria Agent Manager
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Mobile soft phones
How to set up the native (built-in) SIP client on a Samsung S4
How to install Bria on an iPad/iPhone
How to install Bria on Android
Zoiper on WP ( Windows Phone)
How to install Zoiper on Android
How to use the management reports
Outbound call history
Outbound cost analysis
Incoming call analysis
CDR - Call detail records
Geographic number porting
0860, 0861 and 0800 Telkom Maxi / Sharecall / Freecall Numbers
Can I use a Telkom Smart Access 0860 or 0861 number with Euphoria Telecom
Can I use a Telkom 0800 toll free number with Euphoria Telecom
I use an 086 number and I am not receiving any inbound calls
How to point a 0860 0861 number
Geographic Number Porting
What are the general fixed line number porting guidelines and rules?
What is the process to port my number from Telkom to Euphoria Telecom
When can my number porting application be rejected by Telkom?
How do I port my Telkom BRI (Basic Rate Interface) numbers to Euphoria Telecom
How do I port my PRI (Primary Rate Interface) to Euphoria Telecom?
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Forward Telkom Number to Euphoria
How to Activate 'Forward Call' on your Telkom Landline (For Euphoria Telecom Customers Only)
Telkom Closer / Unlimited Calling Plans
Why does Telkom charge me outside of my included/free minutes to call a 021 or 011 geographic landline telephone number?
How to use the Euphoria API
API document and how to
What is the Euphoria API?
Obtaining an API Key
API ActionName Reference
Testing the API
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Euphoria SalesForce Integration
How to set up Euphoria integration in Sales Force
How to make a call in Sales Force
How to view your call log history
Connectivity / Line Services
Using ADSL for Voice
How can I test the quality of my Adsl connection?
Can I share voice and data over a single ADSL line?
Using Euphoria with WebRTC
Getting started with Euphoria WebRTC
Building a browser based phone using SIPjs
Getting and installing the SIPjs library
Building the phone GUI
Adding the call handling scripts.
Building a browser based phone using JsSIP