Using the support portal

How to submit a ticket using email
Submitting a ticket via Email One of the easiest ways to reach the support team is by sending them an email. All you need to do is send an email t...
Thu, 25 Sep, 2014 at 12:59 PM
Submitting a ticket via the customer support portal
Submitting a ticket via the portal A more traditional way of getting support is by filling out a support form. When you do, you provide more accu...
Tue, 28 Oct, 2014 at 2:36 PM
Creating a support account
Option 1 The first time you open a ticket, you will automatically be created an account with the help desk. You need to check your email for information...
Tue, 28 Oct, 2014 at 2:36 PM
How to reply to a ticket
Once you have submitted your ticket, you will get a reply from a support agent pretty quickly during working hours. You then need to engage with the agent...
Tue, 28 Oct, 2014 at 2:36 PM
What do the ticket statuses mean?
Your ticket can have  6 different statuses - Open, Pending, Waiting on Customer, Waiting on Third Party, Resolved and Closed. They represent what’s curren...
Thu, 25 Sep, 2014 at 1:00 PM
Checking the status of your tickets
You can check what’s going on with your ticket by opening up the ticket's page from the help desk. This is included in each of your support emails an...
Tue, 28 Oct, 2014 at 2:36 PM
Is it better to call us for help or send an email?
It is always better to e-mail, when you email us a help ticket is created and tracked, everything that happens in and around the problem is recorded, so tha...
Thu, 25 Sep, 2014 at 1:00 PM