Support Portal

 Greetings. I have been trying to use the API for gathering agent analytics. However when following the API docs exactly I keep getting action name not found.

Here is the API call I make

 

<?xml version="1.0" encoding="UTF-8"?>
<XML>
    <Tenant>
        <Name>XSellerate</Name>
        <Auth>Removed-For-Security</Auth>
    </Tenant>
	<ActionName>GetAgentAnalytics (Agent)</ActionName>
	<startdate>2023-04-01 00:00:00</startdate>
	<enddate>2023-04-01 23:59:59</enddate>
	<agent>100-XSellerate</agent>
</XML>

  Here is what the API Docs say I must have

As you can see they match however this is what I get back each time I call the API Endpoint for this action.

 

<?xml version='1.0' encoding='UTF-8'?>
<XML>Action Name Not Found</XML>

 Can you please assist in this matter as I created a ticket with support and they sent me to the forums