The standard porting turn-around time is 7-21 working days.
Once our Porting Department has received all the correct paperwork, the Port Application will be submitted to our porting authorities within 24 hours. Our porting authority will then be in contact with your current Service Provider for approval, who then has seven working days to respond to the port request with an acceptance or a rejection reason.
If our Porting Department has not received port date options or a valid rejection by COB on the 7th working day, our Porting Department will then escalate your port request to the porting authority. Our porting authority will then be in contact with your current Service Provider regarding the non-response.