Port requests are to be submitted in writing to firstname.lastname@example.org.
Geographic Number Porting is a sensitive process; however, we are here to assist you and facilitate the process; therefore, please ensure that you comply with and supply the following:
A copy of the ID of the account holder on the current service provider account, i.e. Telkom account holder.
A copy of your most recent service provider invoice, including the Telephony Details page, displays the numbers you wish to port to verify ownership. (not older than three months)
There are service providers who do not display the numbers on the invoice. In these instances, you can ask that they confirm the number/s linked to voice or VOIP services.
A list of the numbers you intend on porting to Euphoria Telecom.
Number porting is dependent on Telkom and/or participating service providers, with a lead time of 7 to 21 working days.
In terms of numbers being ported with ADSL functionality, Telkom has 72 hours to activate the replacement ADSL number; therefore, your ADSL could be disconnected during this time.
You will need to state that you would like to keep the ADSL functionality should you be porting a number associated with an ADSL line.
Please notify us before the initiation of your port if the number you are porting is connected to an alarm system.
Telkom and participating service providers will reject your port request if:
Your account is in arrears.
If you are moving offices resulting in a change of area should you disclose this information, Telkom can block your request, which will result in the forfeiture of your number.
A wholesale line is a third party form of connectivity hosted on a Telkom line (e.g. Mweb ADSL). The wholesale line will either need to be cancelled, moved to an alternative number with Telkom, or a new number will need to be ordered, and the line moved over. This will need to take place before your port request is initiated.
When a number is ported, minor routing issues can be encountered. Therefore we recommend testing from multiple networks such as Telkom, Cell C, MTN and Vodacom. Please inform us of any issues so that we can contact the relevant network provider/s for their assistance in resolving these issues.
Please note that you may receive calls on your new system during the day of porting. This is due to routing changes on the voice networks in preparation for porting.
Once all the required documentation has been supplied, the Porting Department will prepare a Port Application for you to sign. If this is signed electronically, the validation, as well as the date and time stamp, are required. Once signed and returned, this will be submitted to the Porting Authorities for acceptance or rejection. This can take up to 7 working days. If accepted, the Porting Authorities will provide Euphoria with three possible port dates. We will liaise with our Production Team and yourself and determine a suitable date for all. The port expires 14 days after the last possible port date if porting to ECN. The port expires after 48 hours if porting to Tellico. The Porting Department will move the applicable number/s to the Euphoria platform between 16:00 and 17:00 on the agreed port date. The transfer of the number from the current service provider to Euphoria will occur anytime between 17:00 and 23:59 on the agreed port date. Testing will be conducted between 08:00 and 09:00 the next working day.
We recommend conducting your own tests from alternative networks such as Vodacom, Cell C or MTN, to ensure that they have updated their routing tables accordingly. Should you experience any difficulties? Please send the information to email@example.com. We will then make contact with the relevant service providers and facilitate the necessary.
Telkom has a 30 Day Cancellation Policy; you may receive a further invoice for payment as a result. It is the clients’ responsibility to cancel any services that are no longer required and ensure Telkom's billing is correct. We are unfortunately unable to update or cancel any services on your behalf.
Please click on the link below should you require information on setting your ported number as your outgoing caller ID.
Porting on a Friday is possible; however, we do not recommend this as testing can only occur on the next working day.
An authorisation letter will be required, should an internal or external number move apply, instead of Porting.