- Log into Zendesk
- From the dashboard, click on the Phone Icon to open it.
- Add the username and password to log in.
Note: When a call comes in, the caller’s details will appear in a preparation window giving the agent an opportunity to answer the call professionally.
- During a call, the caller can be placed on hold or muted, and notes can be made about the call or caller on the preparation window.
- To access the controls on the softphone click outside the preparation window to minimize it. The controls include the
- Once the call is ended a disposition window will open. The agent will choose a call outcome category, the outcome and additional notes can be made
- Submit the Disposition and either continue t the next call, pause or Log off.
Euphoria Integrations - Zendesk Agent with Dialer Extension Print
Modified on: Thu, 24 Mar, 2022 at 3:20 PM
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