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How to Integrate with Zendesk - Step by Step Instructions
To Add the Euphoria cloud phone to Zendesk, the user needs: Super User Access on the TMS. Or API & Integration menu item on a Manager Account. Zendesk Administrative rights. Add API Login 1. Click on the API & Integration menu item. 2. Click on the ...
Euphoria Integrations - Zendesk Agent with Dialer Extension
Log into Zendesk Log on to Zendesk From the dashboard, click on the Phone Icon to open it. Add the username and password to log on. Choose Auto Register or Auto Register and WebRTC for the default engine. Calls can now be received. Note: When a call ...
Euphoria Integrations - How to use the Euphoria SoftPhone in Zendesk
1. Log on to Zendesk 2. From the dashboard, click on the Phone Icon to open it. 3. Add the username and password to log on. 4. Choose Auto Register or Auto Register and WebRTC for the default engine. Calls can now be made or received. 5. To dial out ...

Popular Articles
Why should I port my geographic numbers?
Geographic numbers should be ported, either because they appear on your marketing material, because they are the number/s your clients have come to know, or because they are the number/s you advertise.
Reasons for a Port Application being Rejected.
Valid Rejection Reasons as per ICASA Requirements: According to Regulation 4 (9) of the Functional Specification for Geographic Number Portability under the Number Portability Regulations, a donor operator (ECN in this instance) may reject a request ...
How long does it take to port?
The standard porting turn-around time is 7-21 working days. Once our Porting Department has received all the correct paperwork, the Port Application will be submitted to our porting authorities within 24 hours. Our porting authority will then be in ...
What is a Number Move?
A Number Move is a process of moving a number from one Service Provider to another on the same Network. Ie. ECN is a Network provider with multiple Service Providers that Resell their minutes. If a customer wishes to move their number from “ECN ...
How to Create an Extension in the TMS for Post-Paid Users - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensionssub-menu item. 5. ...

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