Hardware/Software | Telkom Forwarding/ Diverting/ Pointing

Telkom Forwarding/ Diverting/ Pointing
I use an 086 number, and I am not receiving any inbound calls.
In this scenario, it is most likely that there is a problem with your Smart Call account with Telkom. Some reasons could be: Overdue account. Telkom has a routing issue, so the calls are not reaching your Cloud PBX. This would need to be resolved by ...
Can I use a Telkom 0800 toll-free number with Euphoria Telecom?
Unless your clients call from a Telkom landline to this 0800 number, it will not be Toll-Free. 90% of calls are made on cellular networks and hence largely makes the perception of free calls null and void. Effectively what 0800 means is that it will ...
Can I use a Telkom Smart Access 0860 or 0861 number with Euphoria Telecom?
By means of Virtual Access through ECN. Tellico, unfortunately, does not offer this. Virtual Access (VAS) is aimed at organisations that are interested in reducing the costs associated with owning Telkom’s 086 numbers and the infrastructure to host ...
How to Activate 'Forward Call' on your Telkom Landline through Euphoria Telecoms
This is for customers who cannot port their number and would like to forward their number to another DID. The Telkom Account Holder must do the following: Send the below letter on your company letterhead to Telkom To: Telkom Pty (Ltd) (Insert Date) ...

Popular Articles
Why should I port my geographic numbers?
Geographic numbers should be ported, either because they appear on your marketing material, because they are the number/s your clients have come to know, or because they are the number/s you advertise.
Reasons for a Port Application being Rejected.
Valid Rejection Reasons as per ICASA Requirements: According to Regulation 4 (9) of the Functional Specification for Geographic Number Portability under the Number Portability Regulations, a donor operator (ECN in this instance) may reject a request ...
How long does it take to port?
The standard porting turn-around time is 7-21 working days. Once our Porting Department has received all the correct paperwork, the Port Application will be submitted to our porting authorities within 24 hours. Our porting authority will then be in ...
What is a Number Move?
A Number Move is a process of moving a number from one Service Provider to another on the same Network. Ie. ECN is a Network provider with multiple Service Providers that Resell their minutes. If a customer wishes to move their number from “ECN ...
How to Create an Extension in the TMS for Post-Paid Users - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensionssub-menu item. 5. ...

Hardware/Software | Telkom Forwarding/ Diverting/ Pointing | Knowledge Base