Euphoria TMS | TMS Guides | Knowledge Base

TMS Guides
Euphoria Platform - Features and Benefits
Overview The Euphoria Cloud Telephony platform is a feature-rich business phone system environment that gives users advanced control and reporting capabilities. This document sets out the main features of the platform itself, their applications and ...
Setting up a TMS Account
To get started, obtain the TMS sign up URL and account login details from the Euphoria support team. This link can be used to sign up and create the organisation’s ﬁrst TMS account. Please bear in mind, the ﬁrst person to sign up using this link will ...
What is the Euphoria Telephone Management System (TMS)?
What is the Euphoria Telephone Management System (TMS)? The Euphoria Telephone Management System (TMS) assists organisations to understand their telephony and helps them to control, track and analyse their system activity. Incoming and outgoing call ...
Telephone Management System (TMS) User Guide
What is the Euphoria Telephone Management System (TMS)? The Euphoria Telephone Management System (TMS) assists organisations to understand their telephony and helps them to control, track and analyse their system activity. Incoming and outgoing call ...

Popular Articles
Why should I port my geographic numbers?
Geographic numbers should be ported, either because they appear on your marketing material, because they are the number/s your clients have come to know, or because they are the number/s you advertise.
Reasons for a Port Application being Rejected.
Valid Rejection Reasons as per ICASA Requirements: According to Regulation 4 (9) of the Functional Specification for Geographic Number Portability under the Number Portability Regulations, a donor operator (ECN in this instance) may reject a request ...
How long does it take to port?
The standard porting turn-around time is 7-21 working days. Once our Porting Department has received all the correct paperwork, the Port Application will be submitted to our porting authorities within 24 hours. Our porting authority will then be in ...
What is a Number Move?
A Number Move is a process of moving a number from one Service Provider to another on the same Network. Ie. ECN is a Network provider with multiple Service Providers that Resell their minutes. If a customer wishes to move their number from “ECN ...
How to Create an Extension in the TMS for Post-Paid Users - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensionssub-menu item. 5. ...

TMS Guides