How to View an Outbound Call History Report - Step by Step Instructions

How to View an Outbound Call History Report - Step by Step Instructions

1. Go to the TMS URL: https://tms.euphoria.co.za/    

2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 

3. Click on the Call History menu item.

4. Click on the Outbound Call History sub-menu item.

5. Add the filter options and click on export if needed. 

 6. Click Display to view the requested information. 

7. When reviewing the information a pop-up will show where any other available reports can be found on the user. Select the option available to view the informaton.



    • Related Articles

    • How to View an Outbound Cost Analysis Report - Step by Step Instructions

      1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Call History menu item. 4. Click on the Outbound Cost Analysis sub-menu item. ...

    • How to view an Incoming Call History Report - Step by Step Instructions

      1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Call History menu item. 4. Click on the Incoming Call History sub-menu item. ...

    • How to View an Incoming Call Analysis Report - Step by Step Instructions

      1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Call History menu item. 4. Click on the Incoming Call Analysis sub-menu item. ...

    • TMS Feature - Call History

      The purpose of the call history menu item is to view and analyse the inbound and outbound calls within a company. This analysis can be done via call history or cost analysis for inbound and outbound calls. Outbound Call History Outbound Call History ...

    • How to View Individual Queue Analytics - Step by Step Instructions

      1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu item. 4. Click on the Queue Analytics sub-menu item. 5. Add ...