How to Adjust Dispositions for a Campaign - Step by Step Instructions
Note: Each Campaign will have its own dispositions.
2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps)
3. Click on the Campaign Manager menu item.
4. Click on the Campaigns sub-menu item.
5. Click on Add Campaign or Manage on an existing campaign.
6. On a new campaign, scroll Down and Add the dispositions needed in the 4 categories:
6.1. On an existing campaign, click on Edit Campaign, then Scroll Down and Add the dispositions needed in the four categories.
7. Click Submit to save the changes made.
Related Articles
How to Create a Campaign - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Campaign Manager menu item. 4. Click on the Campaigns sub-menu item. 5. Click ...How to Manage a Campaign - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Campaign Manager menu item. 4. Click on the Campaigns sub-menu item. 5. Click ...Where to Adjust/Customize a Script - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Campaign Manager menu item. 4. Click on the Campaigns sub-menu item. 5. Click ...How to View Campaign Analytics - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Analytics menu item. 4. Click on the Campaign Analytics sub-menu item. 5. Add ...TMS Feature - Campaign Manager
The purpose of the Campaign Manager menu item is to enable the administrator to create a campaign. It is possible to create several campaigns, each with different agents assigned if desired. Note: An administrator will only be able to create a ...