Recent Articles
What does the red dot mean in Queue Call logs?
When a call is recorded but the account holder does not have access to listen to it, a red dot will appear next to the call item. To fix this, the user needs to be given access to call recordings.
How to Change an Extension Name - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the below steps) 3. Click on the Extension Manager menu item. 4. Click on the Extensions sub-menu item. 5. ...
How to View Realtime Wallboards - Step by Step Instructions
1. Go to the TMS URL: https://tms.euphoria.co.za/ 2. Choose the desired account. (A user needs access to the menu Item in order to complete the steps below.) 3. Click on the Realtime Monitor menu item. 4. Click on the Realtime Queues sub-menu item. ...
Troubleshooting - External Client (EC)
Overview This document is created to assist a user in resolving the External Client issues when the user is not the administrator. This document also indicates what is needed in the case of network or firewall restrictions. System Requirements The ...
What is the difference between Euphoria Advanced Softphone and Agent Workspace?
Detail Euphoria Advanced Softphone Agent Workspace EAS is Euphoria Advanced Softphone (A desktop application) Agent workspace is AW on the TMS (Browser) Application Installable application Browser based Default Extension Feature Enterprise, Call ...
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