Analytics

TMS Feature - Agent Analytics
Analytics pages give the administrators insights into various facets of call behaviour, allowing an in-depth understanding of call patterns. Agent An...
Tue, 23 May, 2023 at 12:23 PM
TMS Feature - Queue Analytics
Queue Analytics The main Queue analytics page allows an administrator to see an overview of the performance of the available queues. The queues are grouped...
Tue, 23 May, 2023 at 12:24 PM
TMS Feature - Inbound Analytics
Inbound Analytics The purpose of inbound analytics is to provide statistics around inbound calls, including hunt lists and IVRs. These statistics are usefu...
Tue, 23 May, 2023 at 12:26 PM
TMS Feature - Automated Reporting
Automated reporting is a Manager login-specific function. Most of the reports found under this section correlate to the exports found on the corresponding p...
Fri, 4 Aug, 2023 at 9:39 AM
TMS Feature - Campaign Analytics
The Campaign analytics main page gives an overview of all campaigns, with a high level view of their progress, total contacts, completed contacts, number of...
Tue, 23 May, 2023 at 12:27 PM
Can Analytics be adjusted to correct errors on Dispositioning?
We can not prove data integrity when data can be adjusted or changed once logged.
Mon, 10 Jul, 2023 at 11:05 AM
Where do I find Outbound Queue Abandoned Statistics - Step by Step Instructions
Update Date: June 2023 Created By: Marizane Brummer 1. Go to the TMS URL:  https://tms.euphoria.co.za/  2. Choose the desired account. (A user needs a...
Mon, 10 Jul, 2023 at 11:41 AM
Where do I find Inbound Queue Abandoned Statistics - Step by Step Instructions
Update Date: June 2023 Created By: Marizane Brummer 1. Go to the TMS URL:  https://tms.euphoria.co.za/  2. Choose the desired account. (A user needs a...
Mon, 10 Jul, 2023 at 11:44 AM