Extension Manager

Can Callbacks be Created for Groups?
                Callbacks are per extension user.
Tue, 23 May, 2023 at 11:59 AM
How to Create/Use CallBacks - Step by Step Instructions
Update Date: June 2023 Created By: Marizane Brummer 1. Go to the TMS URL: https://tms.euphoria.co.za/  2. Choose the desired account. (A user needs ac...
Mon, 10 Jul, 2023 at 10:29 AM
How to Create an Extension in the TMS for Pre-Paid Users - Step by Step Instructions
Update Date: May 2023 Created By: Marizane Brummer 1.  Go to the TMS URL:  https://tms.euphoria.co.za/   2. Choose the desired account. (A user needs ...
Thu, 16 Nov, 2023 at 9:09 AM
How to Remove Forwarding Rules on an Extension - Step by Step Instructions
Update Date: June 2023 Created By: Marizane Brummer 1. Go to the TMS URL:  https://tms.euphoria.co.za/  2. Choose the desired account. (A user needs a...
Mon, 10 Jul, 2023 at 9:45 AM
TMS Feature - Extension Manager - Extensions
Extension Manager focuses on the individual extension set-up and the extension settings for queues, extension capabilities, and agent configuration.  Ex...
Mon, 22 May, 2023 at 4:37 PM
TMS Feature - Extension Manager - Groups
Groups allow an administrator to bundle extensions together by their own criteria, these could be things such as branches, positions or departments. These g...
Mon, 22 May, 2023 at 4:35 PM
TMS Feature - Extension Manager - CDRS, Call Recordings, Call Backs
Call Detail Records (CDR) Within the CDR page, an administrator will be able to view all incoming and outgoing calls across the entire account. Various sea...
Mon, 22 May, 2023 at 4:34 PM