Queues - automatic call distribution

What does Penalty mean in a Queue
Penalty decides which extension in a queue will get the call first. ie If an extension has a penalty of 1, a call will come to that extension before it goes...
Wed, 29 Oct, 2014 at 3:44 PM
Basic Configuration of a Queue
This is a tutorial on how to set up a queue from scratch with the most basic settings needed to have a correctly functioning queue. You can find queues in P...
Wed, 27 Jan, 2016 at 5:05 PM