Default solution folder, feel free to edit or delete it.

What is a channel?
A channel is a single voice line. In the same way a single Telkom analogue line at home would only allow one person to make a call at a time.  ...
Thu, 9 Jun, 2016 at 10:26 AM
Can I send faxes to traditional fax machines?
The answer is yes but we suggest rather scanning the document and emailing it to the recipient. If you really need to send faxes to traditional fax nu...
Wed, 29 Oct, 2014 at 3:23 PM
Extension can make a call but can't receive a call
1. Do Not Disturb (DND) could be active on the handset. Disable DND 2. A Forward could be active on handset. Disable all Call Forwards
Tue, 12 Aug, 2014 at 10:45 AM
LCD of IP phone displaying "Network unavailable"
There is no connection between the phone and the Gateway of the LAN.  1.Please check that cables are inserted correctly 2. Please verify that th...
Thu, 12 Jun, 2014 at 12:06 PM
How do I disable Personal Caller ID?
Personal Caller ID can be disabled by navigating in your TMS to PBX manager, then PBX settings. Now you will need to uncheck the checkbox next to "Allo...
Fri, 22 Aug, 2014 at 1:50 PM
How do I change my default Caller ID?
Step 1: Log into your TMS. Step 2: Click on PBX Manager. Step 3: Click on PBX Settings. Step 4: In the very first dropdown box, select the numbe...
Wed, 25 Nov, 2020 at 8:43 AM
Why am I online but it shows as offline?
When you are using an extra registration and not your primary registration, it will show as offline in your Extension Manager as that is the status of your ...
Wed, 25 Sep, 2019 at 8:55 AM