A GNP port request may be rejected by Telkom if:
A customer’s account is in arrear;
- Telkom knows the customer has moved or is planning to move out of its current exchange area in which case the numbers will never port;
The specified number is not active on the current service provider’s network anymore (i.e. the line was cancelled before porting);
A port was done in error (i.e.wrong number on the application)
A port was done maliciously or fraudulently; or
The customer does not own the number.
PLEASE NOTE: Port requests are only reloaded once we receive confirmation and proof from the customer that the rejection reason was resolved.